Terms & Conditions
These general terms and conditions (the “terms”) govern the relationship between the provider and the customer when ordering services through the Cairn website.
1. Provider
Lukáš Slesár, operating under the brand Cairn
Lastovičia 4459/1, Nové Zámky, Slovakia
Business ID (IČO): pending registration
E-mail: support@cairn.sk
2. Scope of services
The provider designs and builds websites, online stores, AI solutions (chatbots, assistants) and automations for businesses, as well as related monthly services (management, content, hosting, maintenance). The exact scope of each order is defined by the product description and/or by an agreement made during the intro call.
3. Order and conclusion of contract
- You place an order by selecting a product on the site and signing in with a Google account.
- A contract is formed once the order is confirmed and (for prepaid orders) the payment is received.
- For larger projects, the specific scope, price and timeline are agreed individually before work begins.
4. Prices and payment
- Prices are listed on the site in euros. One-time services are paid once; monthly services recur.
- Payment is possible by card (via Stripe) or by bank transfer (we show the IBAN and a payment reference after you order).
- For bank transfer, work begins after the payment is credited, unless agreed otherwise.
5. Delivery and cooperation
The delivery time depends on scope and is agreed at order. Meeting the timeline requires the customer’s cooperation (materials, texts, access, feedback). Delays in cooperation move the delivery date accordingly.
6. Right of withdrawal (consumers), cancellation and complaints
If you order as a consumer (a natural person acting outside their business), you have the statutory right to withdraw from a distance contract under Act No. 102/2014 Coll. (Slovak Republic) and Directive 2011/83/EU. If you order as a business (on behalf of a company or under a business ID), this consumer right does not apply — see the cancellation rules below.
- Period: you may withdraw within 14 days of concluding the contract, without giving any reason.
- How: send an unambiguous statement (e-mail to support@cairn.sk is enough). You may use the model form below, but you don’t have to. The deadline is met if you send the statement before the period expires. We will confirm receipt without delay.
- Effects: we refund all payments received from you within 14 days of receiving your withdrawal, using the same means of payment you used, at no cost to you.
- Work started early at your request: at checkout you expressly consent to us starting the service before the 14-day period ends. If you then withdraw, you pay a proportionate price for the work already performed up to your withdrawal.
- Loss of the right: the right of withdrawal ceases (a) for a service, once it has been fully performed with your prior express consent and acknowledgment; and (b) for digital content not supplied on a tangible medium, once its supply has begun with your prior express consent and acknowledgment that you thereby lose the right of withdrawal. Bespoke work made to your specifications is likewise exempt once completed.
- Cancellation (any customer): an order we have not started can be cancelled without penalty; work already performed may be charged proportionately.
- Complaints: report defects by e-mail; we will remedy justified defects within a reasonable time, free of charge. Complaints are handled under Slovak consumer law; we respond to every complaint within 30 days.
Model withdrawal form (complete and return only if you wish to
withdraw):
To: Lukáš Slesár — Cairn, Lastovičia 4459/1, Nové Zámky, Slovakia, support@cairn.sk
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of
the following service: …
Ordered on: … · Name of the consumer: … · Address of the consumer: …
Signature (only if this form is notified on paper): … · Date: …
(*) Delete as appropriate.
7. Intellectual property and licence
Upon full payment, the customer receives a licence to use the delivered work for the agreed purpose and for their own business. The provider reserves the right to show the project as a reference (portfolio) unless agreed otherwise.
Unless expressly agreed otherwise in writing, the licence is non-transferable and non-sublicensable. The customer must not, in whole or in part:
- redistribute, share, sell, rent, or otherwise provide the delivered work (including its source code, design, templates, components, or documentation) to any third party who has not paid the provider for it;
- resell the delivered work or offer it as their own product or service to others, whether at the same or a higher price;
- copy or reuse the delivered work to create products or services for third parties.
Deliverables remain the intellectual property of the provider until paid in full. Any use beyond the agreed purpose requires the provider's prior written consent. In case of breach, the provider may terminate the licence and claim compensation for damages, without prejudice to other legal remedies.
8. Liability
The provider is responsible for proper delivery of the service. It is not liable for outages of third-party services (hosting, payment gateway, domain registrar) nor for loss of profit or indirect damage. Monthly services may be terminated under the agreed conditions.
9. Personal data protection
The processing of personal data is governed by a separate document, the Privacy Policy.
10. Dispute resolution
The relationship is governed by the law of the Slovak Republic. We aim to resolve disputes amicably. A consumer has the right to alternative dispute resolution; the competent body is the Slovak Trade Inspection (soi.sk).
11. Final provisions
We may update these terms; the version in effect at the time of your order applies. The current version is always available on this page.
12. Contact
Cairn · Lukáš Slesár ·support@cairn.sk